When you run a small business – especially a retail business – it can feel very much as if a tiger has not just come to tea, but moved in. It’s always hungry, often unpredictable, and it makes you feel a little, well, nervous. Luckily, Catherine Erdly is an expert…
‘The basic failure of strategy work is a failure to define the challenge that you’re trying to meet.’ Richard Rumelt is one of the world’s leading authorities on strategy. He’s also a keen rock-climber, and it was climbing that gave him the inspiration for his new book: The Crux. In…
‘Think about your audience. What stones do they have in their shoes? And what possibilities do they dream of?’ And with this great advice from his editor ringing in his ears, Mark Burns and his co-writer Andy Griffith planned, wrote, rewrote, tested, revised and edited their way to their final…
‘A 20th-century leader was very analytical, it’s all about the drill-down into detail and numbers. But frankly, that did not serve us very well, and that’s partly what led to everybody being blindsided by populism. So we say, in the 21st century, you can do analytical, but you have to…
